SHIPPING & TERMS

Christmas Trading.

Payment options

At Engadine Cycles we endeavour to have the latest products at the cheapest prices. All small parts and accessories are available online while bicycles and items with a girth of greater than 140cm are not.

We do not sell bicycles in boxes. All bicycles are fully assembled and are in store sales only.

Shipping Costs

All of our products are sent through Australia Post. If you would like to find out the cost of shipping for any item, add it to your cart & continue through to the checkout. Before you have to enter any payment information our online store will give you an exact price for postage, at which point you can choose to continue through the checkout or delete the item. If no one is home when delivery is made the parcel is taken to your nearest Post Office for pick up.  Identification is then required. If not picked up within 2 weeks the parcel is returned to us.

Delivery Times

NSW - 1 to 3 working days
VIC and QLD - 1 to 4 working days
TAS and SA - 2 to 5 working days
WA (perth) and NT - 5 to 6 working days

Please note: these times are estimates and are out of our control once we have dispatched the order with Australia Post.

International shipping

We apologise as currently Engadine Cycles does not ship outside of Australia.

Payment options

PayPal

When you order an item through this online shop, you will be directed to PayPal where you can pay with either your PayPal account or your major credit card.

Bank deposit

You can deposit your payment for goods directly into our bank account. When you confirm your order on our online shop, select 'Direct deposit' and we will email you with our bank account details and address. For bank deposits, use your name as your payment reference and we will ship your item when the payment has cleared to our bank account.

Note: Once confirmed, items are held without payment against the purchase request for 4 days before being put back into stock if no payment is received.

Australia Post money order

We also accept Australia Post money orders, a trusted, affordable and secure way to send money within Australia. When you confirm your order on our online shop, select 'Direct deposit' and we will email you to confirm availability and total shipping cost. Simply post your money orders to Engadine Cycles & Scooters, 26 Station Street, Engadine NSW 2233.

Note: Once confirmed, items are held without payment against a purchase request for 6 days before being put back into stock if no payment is received.

Engadine Cycles guarantee return policy

For instore purchases our policy is to either exchange to a different product or give store credit. We do not refund.

Engadine Cycles will refund or replace a purchased item if any of the following occurs:

1. The item has a manufacture fault that the customer could not have known about at the time of purchase.
2. The item does not match the description that the customer was given.

Returns

If a refund or replacement is requested:

• You must advise Engadine Cycles within 7 days of purchase.
• The goods must be returned within 7 days of purchase
• All shipping costs are the responsibility of the purchaser.
• Goods must be in original packaging and not opened, used or damaged.
• No refund will be given to goods that are special orders or items specially ordered in.
• Goods will not be accepted for return because of a customers incorrect choice or double up.
• A restocking fee of 20% applies to all returns where the item is not faulty.

Engadine Cycles will not honour any order where there has been a fault or mistake in the pricing or description of an item on the website. We endeavour to provide the most accurate information in the product details. If you are unsure of a price, quantity, or product description, please contact us.

Disclaimer

Exclusion of liability and condition of use

Specifications

All specifications are subject to change without notice.

Website errors and omissions

We endeavour to verify the accuracy of any information on the site, but make no representation or warranty of any kind regarding the contents or availability of the site,or that it will be timely and error-free.

Engadine Cycles accepts no liability of any kind for any loss or damage from action taken, or taken in reliance on material or information contained on this website. A link or reference to any third-party site or entity does not mean that Engadine Cycles endorses the content or products of those third-party sites or entities.

Limitation of liability

In no case will Engadine Cycles be liable to any party for any damages of any type that arise from the use of this website or any other site or resource to which it is linked, or to which it refers.

Stock availability

Not all bicycles listed on this website are held in stock at any one time. Call or email our store to check availability of the bicycle or item that you are interested in.

Lay by

Layby is only available for purchases made in store and is not available for online purchases.

• A minimum deposit of 20% is required to commence a lay by.
• Terms are generally 3 months, but can be extended on mutual agreement.
• Christmas lay bys can be commenced from the 1st July each year.
• Payments can be made as often as you like, provided at least one payment is made each month.
• A cancellation fee of 10% applies to all lay bys unless mutually agreed.
• A lay by is forfeited if no payment is made over a 90 day period.
• Parental approval is required to commence a lay by for persons under the age of 16.

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in privacy laws and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve you.  To allow us to better service you in responding to your customer service requests. To administer a contest, promotion, survey or other site feature. To quickly process your transactions.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible and we use an up to date SSL certificate to keep all online transactions safe

We use regular Malware Scanning.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to: Help remember and process the items in the shopping cart. Understand and save user's preferences for future visits. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
We do not include or offer third party products or services on our website.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:We will notify the users via in site notification Within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

www.engadinecycles.com.au